Perhaps that’s the pitfall of a vacation rental platform like Airbnb having tremendous growth over a relatively short amount of time-keeping on top of customer service turns into a challenge. And when it comes to negative Airbnb reviews, there’s actually a whole website dedicated to horror stories. It’s nearly impossible to find a direct contact, and you’ll usually end up lost in the weeds of the Help section or talking to a robot. Incidents can always happen, and when they do, Vrbo has your back. They even have a direct support line.Īirbnb’s customer service leaves a lot to be desired. Vrbo shines in this respect, and I’ve always found to have excellent customer service. But, in the end, customer satisfaction is one of the most important factors when choosing a rental. I like that both platforms list tons of cool properties, like tiny homes and vacation villas. The difference between Airbnb and Vrbo fees is also a sharp contrast, which I’ll explore more in detail in the following section.Īlthough Airbnb has more listings, Vrbo is the better choice for vacation rentals. Airbnb, on the other hand, takes a more passive approach to customer support, and should only be contacted after an issue has been resolved with the property manager. If you have a problem with your booking or your vacation rental, Vrbo is more likely to offer assistance. Well, that’s an understatement…Airbnb has 5.6 million listings, and Vrbo has two million.įurthermore, the level of customer support between both companies is also entirely different. Vrbo isn’t in the business of renting out private or shared rooms-you’ll only find entire properties for rent here, including everything from cozy cottages to fully decked-out condos.Īlso, while both sites have millions of listings that you can easily search using a map view, Vrbo offers fewer rentals than Airbnb. Airbnb lists just about everything: entire properties, a private room in someone’s home, shared rooms (like hostel dorms), and even hotel rooms. The most significant difference between Airbnb and Vrbo comes down to what each one has to offer. And while these sites may seem similar, there are some stark differences to be aware of before booking your rental. At their core, they both offer different types of short and long term housing around the world. Who doesn’t want to sleep in a pod in the middle of the forest?Īirbnb and Vrbo are two of the most popular vacation rental sites out there, and Vrbo is, in my opinion, the best Airbnb alternative on the market right now.
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