There will be a restocking charge of 10% of the goods returned. The refund will be processed within 3-5 working days following our receipt of the re-saleable items.
The customer will be responsible for organising the return of the goods to our distribution warehouse return centre within 30 days of the delivery date. If you wish to return any goods to us, it must be returned to us in re-saleable condition, in its full original carton/box and the range is still for sale via our website. We hope that you will be pleased with the tiles that you have bought from Tiles-Direct. When ordering Tile Samples you will receive a small cut sample either 10cm x 10cm or 15cm x 15cm. Orders under 20kg weight will be delivered with a parcel courier. The driver will NOT be able to assist getting the tiles into your property due to insurance purposes. Tiles will be shrink wrapped on a pallet and delivered to the ground level edge of your property (curbside).
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